Returns

Welcome to the ORIGINAL PENGUIN Self-Service Return Portal.

Here you can :
1. Enter a new Return and print a new return label.
2. Enter your Order number and view the status of your return by clicking on the tracking numbers of your previous return shipments.

Please enter the following information to retrieve your order to process a return or a return inquiry.

Welcome back ! It looks like you had previous returns on this order. Please Click RMA# to re-print return label or click Tracking# to track your packages after shipping.

RMA#	Tracking#	Item	SKU	UPC	Return Qty	Reason for Return

If you have NEW items to return, please select the items below and the reason for return. We value your opinion and additional comments are welcome.

(If you want to combine new items together with the previous return request that has not yet shipped, you need to delete above request by pressing above and create a new return request with a new label.)

	Item	SKU	UPC	Shipped Qty	Return Qty	Reason for Return

We have received your return request. Please print the return shipping label and drop off at any FedEx location (using the original packaging when possible). [qrMsg]

Please note that when returning an item using our prepaid label, a flat fee of $6.00 will be deducted from the order refund for return postage. Our full return policy can be found at [WEBSITE_URL]/pages/returns.